WEBSITE TERMS & CONDITIONS
Last updated: 1 November 2025
Welcome to The Tower Hotel Lincoln website. By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please do not continue to use our site if you do not agree with any part of these terms.
1. About Us
This website is operated by The Tower Hotel Lincoln, located at:
The Tower Hotel, 38 Westgate, Lincoln, LN1 3BD, United Kingdom.
The terms “we”, “us”, and “our” refer to The Tower Hotel Lincoln.
“You” refers to the user or viewer of this website.
2. Website Use
Your use of this website is subject to the following conditions:
• The content on this website is for general information only, and it may change without notice.
• You agree to use this website for lawful purposes only.
• You must not misuse the website by knowingly introducing viruses, malware or any harmful code.
3. Copyright Notice
All content on this website, including text, images, graphics, layout and design, is the copyright of The Tower Hotel Lincoln unless otherwise stated.
You may:
• Print or download extracts for your personal, non-commercial use.
• Share content with third parties for their personal use, provided you credit the website as the source.
You may not:
• Reproduce, distribute or commercially exploit any content without our written permission.
• Upload or store website content on any other website or electronic system without permission.
4. Accuracy and Liability
We aim to keep all information accurate and up-to-date, but:
• We make no warranties about accuracy, completeness, reliability or suitability of website content.
• Your use of any information is at your own risk.
• It is your responsibility to ensure that products or services meet your requirements.
We exclude liability for any inaccuracies or errors to the fullest extent permitted by UK law.
5. Intellectual Property
All trademarks reproduced on this site, which are not owned by or licensed to us, are acknowledged on the site.
Any unauthorised use may lead to a claim for damages or be a criminal offence.
6. External Links
Our website may contain links to external websites. These links are provided for convenience only.
• We do not endorse these websites.
• We are not responsible for their content or accuracy.
7. Cookies
This website uses cookies to improve user experience and monitor browsing preferences.
Cookies do not store personal information unless you provide it through forms on the website.
For full details, please refer to our Privacy & Cookie Policy.
8. Booking and Payments
Any bookings made through our website—including room reservations, restaurant reservations or gift voucher purchases—are subject to their own terms, including cancellation policies, payment conditions and availability.
Payments processed online are handled securely through WIX Payments and associated PCI-DSS compliant providers.
9. Governing Law
Your use of this website and any dispute arising from it is governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of UK courts.
10. Contact
If you have any questions about these Terms & Conditions, please contact:
Reception@thetowerlincoln.com
PRIVACY & COOKIE POLICY (UK GDPR)
Last updated: 1 November 2025
The Tower Hotel Lincoln is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, store, use and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
The Tower Hotel Lincoln
38 Westgate, Lincoln, LN1 3BD, United Kingdom
Email: Reception@thetowerlincoln.com
We are the “data controller” for the purposes of UK data protection law.
2. What Information We Collect
We may collect and process the following information:
Personal information you provide directly
• Name
• Email address
• Postal address
• Telephone number
• Payment information (Processed securely via WIX Payments; we do NOT store card details)
• Booking and order information
• Gift voucher details
• Communication preferences
Automatically collected information
When you visit our website, WIX automatically collects:
• IP address
• Browser type
• Device information
• Pages viewed and time spent
• Interaction data (clicks, scrolls, navigation patterns)
This helps us analyse performance and improve the website.
3. How We Collect Information
We collect data when you:
• Make a booking or purchase a gift voucher
• Complete a contact form
• Subscribe to email updates
• Interact with the website
• Contact us by email or phone
4. Why We Collect Personal Information (Lawful Basis)
We process your information under the following lawful bases:
• Contract – to complete bookings, payments and customer requests
• Legal obligation – for financial and regulatory compliance
• Legitimate interests – to improve the website, prevent fraud, and communicate important updates
• Consent – for email marketing, only when you choose to subscribe
5. How We Use Your Information
We use your information to:
• Provide and manage room bookings, restaurant reservations and gift voucher purchases
• Deliver customer service and technical support
• Send service-related messages
• Send marketing emails (only with your consent)
• Improve website performance and user experience
• Comply with legal obligations
We do not sell your data or share it with unrelated third parties.
6. Data Storage and Security
Our website is hosted on the WIX.com platform. WIX stores your data on secure servers behind firewalls.
All payments are processed through PCI-DSS compliant gateways.
We retain data only for as long as necessary to fulfil the purposes for which it was collected.
7. When We Share Your Information
We may share data with:
• WIX (as our hosting provider)
• Payment processors (WIX Payments)
• Email marketing platforms (if used, e.g., WIX Ascend)
• Analytical tools
These partners only process data on our behalf and under strict security agreements.
8. Your Rights Under UK GDPR
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
To exercise these rights, email: Reception@thetowerlincoln.com
9. Withdrawing Consent
If you no longer want us to process your information, please email us at:
10. Cookies and Tracking Technologies
WIX uses cookies to:
• Provide website functionality
• Identify registered users
• Monitor and analyse performance
• Improve user experience
• Ensure security
Managing Cookies
You can manage or withdraw your cookie preferences at any time using the Cookie Settings link in the website banner.
For more information on cookies used by WIX, visit:
https://support.wix.com/en/article/cookies-and-your-wix-site
11. Policy Updates
We may update this Privacy & Cookie Policy from time to time. Changes take effect immediately when posted on this page.
12. Contact Us
If you have questions about how we handle your data, please contact:
svSession
Identifies unique visitors and tracks sessions for site performance and security.
2 years
Essential
hs
Ensures website security and prevents cross-site forgery.
Session
Essential
XSRF-TOKEN
Protects against cross-site request forgery (CSRF) attacks.
Session
Essential
bSession
Measures website system performance and stability.
30 minutes
Essential
SSR-caching
Indicates how the website was rendered (server-side or browser-side).
Session
Essential
_wixCIDX
Helps with site stability and system monitoring.
3 months
Essential
_wix_browser_sess
Supports system performance and load balancing.
Session
Essential
consent-policy
Stores the user’s cookie consent preferences.
12 months
Essential
fedops.logger.sessionId
Tracks system events and performance diagnostics.
Session
Essential
wixLanguage
Stores language preference if the site supports multiple languages.
12 months
Functional
TS* (various)
Security cookies used by WIX to protect the website from malicious activity.
Session
Essential
_ga
Tracks how visitors use the website to help us improve performance. (Used only if analytics is enabled.)
Up to 2 years
Analytics
_gid
Tracks page views across sessions. (Used only if analytics is enabled.)
24 hours
Analytics
fedops.logger.defaultOverrides
Tracks performance and behaviour data to improve site reliability.
Session
Analytics
wixRetrievingVisitorId
Helps WIX identify returning visitors for performance purposes.
10 minutes
Analytics
_gcl_au / fbp / fbc
Cookies used for advertising performance measurement (only present if marketing integrations like Facebook Ads or Google Ads are enabled).
3 months
Marketing
Cookie Name
Purpose
Duration
Cookie Type